FAQ

Frequently Asked Questions

Everything you need to know about our premium wall art, materials, shipping, and service.

Products & Materials

What printing materials do you offer?

  • Premium Poster (matte, 200–250 gsm)

  • Framed Premium Poster (wood frame + acrylic glazing)

  • Canvas (gallery-wrapped)

  • Framed Canvas (canvas in wood frame)

  • Acrylic Glass (~4 mm, modern, glossy)

  • Aluminium (Dibond) (rigid metal composite)

  • Wood Print (natural wood panel with visible grain)
    All items are printed with archival inks for long-lasting color.

What sizes are available?
We currently offer these formats (cm): 30×40, 30×45, 50×70, 60×90, 70×100, 75×100.

Not all artworks are available in every size — check the size selector on each product page.

How do I choose the right size?

  • Above furniture: art width ≈ 2/3 of the furniture below.

  • Statement walls: 70×100 or 75×100.

  • Smaller spots: 30×40 or 30×45.
    Room mockups on product pages help you visualize scale.

Do prints arrive ready to hang?

  • Canvas / Framed Canvas / Framed Posters: ready to hang (hardware included).

  • Acrylic & Aluminium: supplied with a floating or keyhole mount system.

  • Unframed Posters: ship flat or rolled; frame them your way.

How accurate are colors?
We color-manage files, but minor differences between screens and print/material are normal and not defects.

Ordering & Customization

Can I customize a design?
Choose material and size on the product page. For special/bulk requests, contact us.

Do you offer bulk discounts?
Yes — tiered discounts for 5+ pieces (typically 10–25%). Ask us for a custom quote.

Can I order material samples?
We offer a small swatch kit for paper/canvas on request, credited on your first order.

Shipping & Delivery

Where do you ship?
Across the EU, UK, Switzerland, and Norway (worldwide on request).

How long will it take?

  • Production: usually 2–5 business days (made to order).

  • Delivery: 3–7 business days in the EU; 5–10 to UK/CH/NO.
    Express options appear at checkout where supported.

How are items packaged?

  • Canvas/Framed: custom boxes + corner protection

  • Acrylic/Aluminium: foam-lined protection

  • Posters: sturdy tubes or flat mailers

Can I track my order?
Yes — you’ll receive a tracking link by email once shipped.

Quality, Returns & EU Consumer Info

What is your quality guarantee?
Every piece is inspected before shipping. If your item arrives damaged, misprinted, or defective, we’ll replace or refund it.

What is your return policy?
Because every item is made to order, we don’t accept change-of-mind returns.
For defects/damage or wrong items, contact support@visionarywall.com within 30 days of delivery with photos.

EU right of withdrawal (14-day cooling-off)
The 14-day withdrawal right for distance sales doesn’t apply to made-to-order/personalized goods. Our prints are produced on demand once you choose size/material. Your statutory rights for defective items remain.

Payment, VAT & Account

What payment methods do you accept?
Major cards (Visa/Mastercard/Amex), PayPal, Apple Pay, Google Pay, and (where available) bank transfer. All payments are processed securely.

Do prices include VAT? Can I get a VAT invoice?
At the moment we’re a small business below the VAT registration threshold, so we don’t charge VAT and cannot issue VAT invoices yet.
You’ll receive a purchase receipt; if you require a VAT invoice, please contact us before ordering.

When we register for VAT, we’ll update prices/receipts accordingly.

Do I need an account to order?
No — guest checkout is available. An account helps you track orders and save favorites.

Can I change or cancel my order?
You can request changes/cancellation before production begins. Once printing starts, changes aren’t possible due to the made-to-order process. Contact us ASAP and we’ll do our best.

Care & Installation

How should I clean my art?

  • Canvas/Framed: dust with a soft, dry cloth.

  • Acrylic/Aluminium: wipe gently with a soft, slightly damp cloth; avoid solvents/abrasives.

  • Posters: clean frames with a dry cloth.

Where should I hang it?
Avoid direct sunlight, high humidity (bathrooms), and temperature swings. For humid areas, aluminium or acrylic is preferable to paper/canvas.