Privacy

VisionaryWall – Privacy Policy

Last updated: 06/10/2025

At VisionaryWall (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Data Controller

Jonkai Ventures OÜ
Registered in Estonia (e-Residency company)
Registry number: [insert]
Registered office: [insert address]
Email: privacy@visionarywall.com

This entity acts as the data controller responsible for your personal data under the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We collect only the data necessary to process your order, provide our services, and improve your experience.

a) Information you provide directly

  • Contact details: name, email address, billing/shipping address, phone number.

  • Payment details: processed securely via third-party payment providers (e.g., Stripe, PayPal). We never store your full payment information.

  • Account information (optional): username, password, preferences, saved designs or wishlists.

  • Customer support data: messages, emails, or attachments you send us.

b) Information collected automatically

  • Technical data: IP address, browser type, device information, operating system.

  • Analytics data: site usage, time on page, referrer URL (through tools like Google Analytics or Shopify Analytics).

  • Cookies: small data files stored on your device to enhance your browsing experience (see Section 8).

c) Information from third parties

  • Payment providers (e.g., Stripe, PayPal) for transaction confirmation.

  • Fulfillment partners (e.g., print-on-demand production and shipping providers) to deliver your order.

  • Analytics or advertising platforms (e.g., Google, Meta) to measure traffic and marketing effectiveness.

3. How We Use Your Information

We process your personal data for the following purposes:

Purpose Legal Basis under GDPR
To process and deliver your order Contract performance (Art. 6(1)(b))
To send order confirmations, updates, or invoices Contract performance
To provide customer support Legitimate interest
To personalize user experience and site improvements Legitimate interest
To prevent fraud or misuse of services Legitimate interest
To comply with tax, accounting, and legal obligations Legal obligation (Art. 6(1)(c))
To send marketing communications (only with consent) Consent (Art. 6(1)(a))

4. Sharing Your Information

We only share your personal data with trusted third parties necessary to run our business:

  • Fulfillment Partners (for printing and shipping your order).

  • Payment Processors (Stripe, PayPal, etc.).

  • Website Hosting and Cloud Services (e.g., Shopify, Cloudflare, or other providers ensuring website security).

  • Analytics and Marketing Tools (Google Analytics, Meta Ads Manager).

  • Professional advisors (e.g., accountants, auditors, legal counsel).

We do not sell or rent your data to third parties.

Each service provider is contractually bound to process your data only under our instructions and in compliance with GDPR.

5. International Data Transfers

Some of our service providers (e.g., payment or fulfillment partners) may process data outside the European Economic Area (EEA).
When this happens, we ensure adequate safeguards, such as:

  • The country has an EU adequacy decision, or

  • The provider uses EU Standard Contractual Clauses (SCCs) approved by the European Commission.

You may request a copy of these safeguards by contacting us at privacy@visionarywall.com.

6. Data Retention

We retain personal data only for as long as necessary:

Data Type Retention Period
Order and billing data 10 years (for accounting and tax compliance)
Customer service correspondence Up to 3 years after resolution
Marketing data (with consent) Until you withdraw consent
Technical logs and cookies As per cookie duration or analytics settings

After these periods, data is securely deleted or anonymized.

7. Your Rights under GDPR

You have the following rights regarding your personal data:

  • Access – request a copy of your data.

  • Rectification – correct inaccurate or incomplete data.

  • Erasure (“Right to be forgotten”) – request deletion when legally possible.

  • Restriction – limit processing under certain conditions.

  • Portability – receive your data in a structured, machine-readable format.

  • Objection – object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent – at any time, for marketing or optional processing.

To exercise these rights, email privacy@visionarywall.com.
We may ask for proof of identity to protect your account.

If you believe we have mishandled your data, you may lodge a complaint with your local Data Protection Authority or the Estonian Data Protection Inspectorate (AKI).

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable website functionality (shopping cart, login, checkout).

  • Analyze usage (e.g., via Google Analytics).

  • Deliver personalized ads (with your consent).

When you first visit our website, you’ll see a cookie consent banner allowing you to accept, reject, or customize preferences.

You can change cookie settings anytime via your browser.

9. Marketing Communications

We may send occasional updates, promotions, or product announcements only if you opt in.
You can unsubscribe anytime using the “unsubscribe” link in our emails or by contacting privacy@visionarywall.com.

10. Data Security

We apply appropriate technical and organizational measures to protect your data, including:

  • Encrypted connections (HTTPS / SSL).

  • Secure payment gateways (PCI-DSS compliant).

  • Restricted employee access based on role.

  • Regular server monitoring and backups.

However, no system is 100% secure; we cannot guarantee absolute protection against unauthorized access.

11. Children’s Privacy

Our website is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from minors.
If we learn that a minor has provided us with personal data, we will delete it promptly.

12. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their policies before sharing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will always be available on this page with a new “Last updated” date.
We encourage you to review it regularly.

14. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your data, please contact:

Privacy Officer
📧 privacy@visionarywall.com
🏢 Jonkai Ventures OÜ – VisionaryWall
[insert business address]
Estonia

✅ Compliance Summary

  • Fully aligned with GDPR (EU 2016/679) and ePrivacy Directive.

  • Covers lawful bases, retention, consent, cookies, international transfers, and user rights.

  • Works for both EU and global users (non-EU users are simply covered under contractual & privacy fairness standards).